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“ If you can’t describe what you are doing as a process, you don’t know what you’re doing ”

W. Edwards Deming

“ For any business to succeed, it must first become a system so that the business functions exactly the same way every time down to the last detail ”

Rick Harshaw

“ Foolproof systems don’t take into account the ingenuity of fools ”

Gene Brown

“ Your business systems and processes are perfectly designed for the results you are getting. To get better results, you must improve your systems ”

Ron Maxwell

“ When solving problems, dig at the roots instead of just hacking at the leaves ”

Anthony D'Angelo