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“ If you can’t describe what you are doing as a process, you don’t know what you’re doing ”

W. Edwards Deming

“ Time waste differs from material waste in that there can be no salvage ”

Henry Ford

“ Top performers set their goals to improve behaviors and processes rather than outcomes ”

Joseph Grenny

“ Your business systems and processes are perfectly designed for the results you are getting. To get better results, you must improve your systems ”

Ron Maxwell

“ A bad system will beat a good person every time ”

W. Edwards Deming