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“ If you can’t describe what you are doing as a process, you don’t know what you’re doing ”

W. Edwards Deming

“ If a challenge arises I use a system correction before I look for a people correction ”

Brad Sugars

“ When solving problems, dig at the roots instead of just hacking at the leaves ”

Anthony D'Angelo

“ A bad system will beat a good person every time ”

W. Edwards Deming

“ Foolproof systems don’t take into account the ingenuity of fools ”

Gene Brown